Refund Policy

1. Introduction

At ReviewConnect, we strive to ensure satisfaction with our review facilitation services. This Refund Policy outlines the specific circumstances under which refunds may be provided for campaign payments made through our platform.

By using our platform and making payments, you agree to the terms of this Refund Policy. If you have any questions, please contact us before proceeding with any transactions.

2. When We Offer Refunds

We are committed to delivering the services you pay for. Refunds will be provided in the following circumstances:

2.1 Delayed First Review

If we are unable to provide the first review within 14 days from the date of campaign approval (not the payment date), you are eligible for a full refund. The 14-day period begins after we approve your campaign, not from when payment is made.

2.2 Multiple Consecutive Deleted Reviews

If 5 consecutive reviews posted to your Google Business Profile are deleted by Google, we will provide a refund for the deleted reviews plus any remaining reviews in your campaign that have not yet been posted.

2.3 Extended Delay Between Reviews

If more than 21 days have passed since the last review was posted to your profile, you are eligible for a partial refund for the remaining unposted reviews in your campaign.

3. When We Do Not Offer Refunds

While we strive to deliver quality service, there are circumstances beyond our control or related to customer preferences where refunds cannot be provided:

3.1 Google Business Profile Issues

No refund will be provided if reviews are posted successfully but are immediately deleted by Google due to flags, bans, or restrictions on your Google Business Profile itself, or if your Google Business Profile is deleted or suspended.

3.2 Customer Preference Changes

Refunds are not available if you simply change your mind about the service, are not satisfied with the posting cadence or speed at which reviews are posted, or do not like the text or content of the reviews.

3.3 Minor Content Variations

Small differences between the review instructions you provide and the final posted review do not qualify for a refund, as long as the review meets the general requirements and guidelines.

4. Refund Request Process

To request a refund under the eligible circumstances outlined above, please contact our support team with:

• Your account details and campaign information
• Transaction information
• A detailed explanation with supporting evidence for your refund request

We will review your request within 7-10 business days and notify you of the outcome. If approved, the refund will be processed to the original payment method within an additional 5-7 business days, depending on your payment provider.

5. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us to resolve the issue, we reserve the right to suspend your account and withhold further services until the matter is resolved.

We encourage open communication to address any concerns before escalating to a formal dispute, as this allows for a quicker and more amicable resolution.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at [email protected].