Refund Policy

1. Introduction

At ReviewConnect, we strive to ensure satisfaction with our review facilitation services. This Refund Policy outlines the specific circumstances under which refunds may be provided for campaign payments made through our platform.

By using our platform and making payments, you agree to the terms of this Refund Policy. If you have any questions, please contact us before proceeding with any transactions.

2. When We Offer Refunds

We are committed to delivering the services you pay for. Refunds will be provided in the following circumstances:

2.1 Delayed First Review

If we are unable to provide the first review within 14 days from the date of campaign approval (not the payment date), you are eligible for a full refund. The 14-day period begins after we approve your campaign, not from when payment is made.

Exception: If the review platform (such as Google) temporarily blocks the listing from receiving new reviews, we may pause delivery for up to 30 days while periodically attempting to post reviews. The 30-day period counts from the last attempt to post a review. This pause period overrides the 14-day guarantee. Please see our Terms & Conditions for full details on delivery pauses.

2.2 Extended Delay Between Reviews

If more than 21 days have passed since the last review was posted to your profile, you are eligible for a partial refund for the remaining unposted reviews in your campaign.

Exception: This does not apply if the delay is caused by the review platform temporarily blocking the listing from receiving new reviews. In such cases, the delivery pause terms in our Terms & Conditions apply, and review attempts made during this period are considered delivered.

3. When We Do Not Offer Refunds

While we strive to deliver quality service, there are circumstances beyond our control or related to customer preferences where refunds cannot be provided:

3.1 Blocked Listings and Review Attempts

An attempt to post a review to a listing is considered a delivered review, regardless of whether the third-party platform accepts or blocks the review. No refund will be provided for reviews that were attempted but blocked by the third-party platform (such as Google). We have no control over when or why a platform may temporarily block new reviews on a listing.

3.2 Google Business Profile Issues

No refund will be provided if reviews are posted successfully but are later deleted by Google due to flags, bans, or restrictions on your Google Business Profile itself, or if your Google Business Profile is deleted or suspended.

Additionally, no refund will be provided if the business changes their Google listing (resulting in a new place ID) mid-campaign, provides the wrong listing link, or if the listing is merged with another listing by Google. It is the business's responsibility to provide the correct and current listing link before the campaign begins.

3.3 Campaign Cancellations and Pauses

Campaigns cannot be cancelled or refunded for any reason once approved. No refunds will be provided for remaining reviews if a business requests to cancel their campaign mid-way through delivery.

Businesses may pause their campaigns and resume them later. When a campaign is paused by the business, the paused time does not count towards any delivery guarantees or refund eligibility periods (such as the 14-day first review guarantee or 21-day delay between reviews). The countdown resumes only when the campaign is unpaused.

3.4 Customer Preference Changes

Refunds are not available if you simply change your mind about the service, are not satisfied with the posting cadence or speed at which reviews are posted, or do not like the text or content of the reviews.

3.5 Minor Content Variations

Small differences between the review instructions you provide and the final posted review do not qualify for a refund, as long as the review meets the general requirements and guidelines.

3.6 Review Quality Issues

If a review does not match the requested star rating or the review text has errors or does not follow instructions, businesses have the right to request one free revision per review. Any additional revision requests will incur a fee. Quality issues do not qualify for a refund as long as the revision option is available.

4. Refund Request Process

To request a refund under the eligible circumstances outlined above, please contact our support team with:

• Your account details and campaign information
• Transaction information
• A detailed explanation with supporting evidence for your refund request

We will review your request within 7-10 business days and notify you of the outcome. If approved, the refund will be processed to the original payment method within an additional 5-7 business days, depending on your payment provider.

5. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us to resolve the issue, we reserve the right to suspend your account and withhold further services until the matter is resolved.

We encourage open communication to address any concerns before escalating to a formal dispute, as this allows for a quicker and more amicable resolution.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at [email protected].