Orders over 150 reviews? We assign a dedicated team for a predictable posting cadence. Orders over 150 reviews? We assign a dedicated team for a predictable posting cadence. Orders over 150 reviews? We assign a dedicated team for a predictable posting cadence. Orders over 150 reviews? We assign a dedicated team for a predictable posting cadence.
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Refund Policy

1. Introduction

At ReviewConnect, we strive to ensure satisfaction with our review facilitation services. This Refund Policy outlines the specific circumstances under which refunds may be provided for campaign payments made through our platform.

By using our platform and making payments, you agree to the terms of this Refund Policy. If you have any questions, please contact us before proceeding with any transactions.

2. When We Offer Refunds

We are committed to delivering the services you pay for. Refunds will be provided in the following circumstances:

2.1 Delayed First Review

If we are unable to provide the first review within 14 days from the date of campaign approval (not the payment date), you are eligible for a full refund. The 14-day period begins after we approve your campaign, not from when payment is made.

Exception: If the review platform (such as Google) temporarily blocks the listing from receiving new reviews, we may pause delivery for up to 30 days while periodically attempting to post reviews. The 30-day period counts from the last attempt to post a review. This pause period overrides the 14-day guarantee. Please see our Terms & Conditions for full details on delivery pauses.

2.2 Extended Delay Between Reviews

If more than 21 days have passed since the last review was posted to your profile, you are eligible for a partial refund for the remaining unposted reviews in your campaign.

Exception: This does not apply if the delay is caused by the review platform temporarily blocking the listing from receiving new reviews. In such cases, the delivery pause terms in our Terms & Conditions apply, and review attempts made during this period are considered delivered.

3. When We Do Not Offer Refunds

While we strive to deliver quality service, there are circumstances beyond our control or related to customer preferences where refunds cannot be provided:

3.1 Blocked Listings and Review Attempts

An attempt to post a review to a listing is considered a delivered review, regardless of whether the third-party platform accepts or blocks the review. No refund will be provided for reviews that were attempted but blocked by the third-party platform — including, without limitation, Google, Trustpilot, Yelp, Facebook, Tripadvisor, and any other platform supported by our services, whether currently supported or added in the future. We have no control over when or why a platform may temporarily block new reviews on a listing.

3.2 Listing, Profile, and Platform Issues

No refund will be provided if reviews are posted successfully but are later deleted, hidden, filtered, flagged, suppressed, or removed by the review platform — whether by automated systems, algorithmic filtering, human moderation, policy enforcement, or any other mechanism. This exclusion applies to all platforms on which we operate, including but not limited to Google, Trustpilot, Yelp, Facebook, Tripadvisor, and any other platform supported by our services, whether currently supported or added in the future.

Without limiting the generality of the above, no refund will be provided in the following circumstances:

  • your business profile, listing, or equivalent presence on the platform is deleted, suspended, deactivated, de-indexed, merged, or restricted by the platform, by you, or by any third party;
  • the platform applies flags, bans, or restrictions against your profile that cause posted reviews to become hidden, filtered, or deleted;
  • a reviewer account is suspended, banned, deleted, or restricted by the platform, causing reviews posted from that account to be removed, hidden, or cascade-deleted;
  • the platform changes its terms of service, algorithms, moderation policies, or ranking rules in a way that affects the visibility, ranking, or retention of existing reviews;
  • the business changes its listing (resulting in a new identifier such as a Google Place ID or Trustpilot domain), provides the wrong listing link, or the listing is merged with another by the platform.

It is the business's responsibility to provide the correct and current listing link before the campaign begins, and to maintain its profile in good standing with the platform throughout and after the campaign.

3.3 Campaign Cancellations and Pauses

Campaigns cannot be cancelled or refunded for any reason once approved. No refunds will be provided for remaining reviews if a business requests to cancel their campaign mid-way through delivery.

Businesses may pause their campaigns and resume them later. When a campaign is paused by the business, the paused time does not count towards any delivery guarantees or refund eligibility periods (such as the 14-day first review guarantee or 21-day delay between reviews). The countdown resumes only when the campaign is unpaused.

3.4 Customer Preference Changes

Refunds are not available if you simply change your mind about the service, are not satisfied with the posting cadence or speed at which reviews are posted, or do not like the text or content of the reviews.

3.5 Minor Content Variations

Small differences between the review instructions you provide and the final posted review do not qualify for a refund, as long as the review meets the general requirements and guidelines.

3.6 Review Quality Issues

If a review does not match the requested star rating or the review text has errors or does not follow instructions, businesses have the right to request one free revision per review. Any additional revision requests will incur a fee. Quality issues do not qualify for a refund as long as the revision option is available.

3.7 48-Hour Acceptance Window

Following the posting of each review, the business has a window of 48 hours to request changes, revisions, or raise any issues regarding that review. Such requests must be:

  • sent in writing by email to our support address; and
  • sent from the same email account used to place the campaign order on our platform.

Requests sent from any other email address, from a different account, or through any other channel (including chat, phone, social media, or third-party messaging) will not be accepted for the purposes of this clause.

If we do not receive a valid written change request from the authorized email account within 48 hours of posting, the review is deemed delivered, accepted, and final by the business, and no further changes, revisions, replacements, or refunds will be provided for that review. The 48-hour window begins at the timestamp of posting recorded in our system.

3.8 Bonus Balance, Coupons, and Referral Earnings

Where a campaign was paid for — in whole or in part — using bonus balance, coupons, promotional credits, referral earnings, or any other non-cash form of platform credit, no refund in cash or to the original payment method will be issued for the portion funded by such credit.

Any eligible refund for the credit-funded portion will be restored exclusively to the same form of credit from which it was originally drawn, subject to the original terms, restrictions, and expiration rules of that credit. Expired, consumed, or forfeited credits cannot be restored. Promotional credits that have already been used and written off are not eligible for restoration under any circumstances.

4. Refund Request Process

To request a refund under the eligible circumstances outlined above, please contact our support team with:

  • Your account details and campaign information
  • Transaction information
  • A detailed explanation with supporting evidence for your refund request

We will review your request within 7-10 business days and notify you of the outcome. If approved, the refund will be processed to the original payment method within an additional 5-7 business days, depending on your payment provider.

5. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us to resolve the issue, we reserve the right to suspend your account and withhold further services until the matter is resolved.

We encourage open communication to address any concerns before escalating to a formal dispute, as this allows for a quicker and more amicable resolution.

6. Refund Method and Currency

All refunds, where granted under this Policy, will be issued exclusively to the original payment method and in the original payment currency. Under no circumstances will refunds be issued:

  • to a different payment method, account, card, wallet, or address than the one used for the original payment;
  • in a different currency than the one used for the original payment;
  • as cash, bank transfer, or any alternative method if the original payment was made via card, cryptocurrency, or any other electronic method; or
  • to a third party on behalf of the business.

Currency exchange differences, processing fees, intermediary bank fees, and payment provider fees are not refundable and remain the responsibility of the business. Cryptocurrency refunds, where applicable, will be issued in the amount of cryptocurrency originally received, not the fiat-equivalent value at the time of the refund; any fluctuation in cryptocurrency value between the original payment and the refund is borne entirely by the business.

If the original payment method is no longer available (for example, a closed card or wallet), it is the business's responsibility to resolve the issue with its payment provider. We will not reissue the refund through an alternative method.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at [email protected].

Last updated: September 10, 2025